Quality Policy
The Quality Management System of the Scottish Microbiology Reference Laboratories ensures that we provide a prompt, quality assured and clinically appropriate service to users throughout Scotland. This is done through a process of quality planning which is the part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfil quality objectives.
The Quality Management system ensures that:
- Laboratory management establishes written quality objectives, which are consistent with the quality policy and are regularly reviewed.
- The quality manual is reviewed regularly, updated as required and any changes communicated to all personnel concerned.
- There is a quality manager who has responsibility for the implementation and maintenance of the quality management system.
- There is a process of document control.
- The control of process and quality records are according to current legislation, regulations and guidelines.
- The control of clinical material is according to current legislation, regulations and guidelines.
- Laboratory management conducts an annual review of the laboratory's quality management system and all its services.
Full details are available in the Quality Manual:
Compliance Manager
The Compliance Manager for the North Glasgow Microbiology laboratories is Eric Martindale, who works as a part of the Microbiology Management Team and with its support to ensure the proper running of the quality management system. Jim Roud is the Quality Manager for the Scottish Microbiology Reference Laboratories.
Contact details
| Telephone | ||
|---|---|---|
| Eric Martindale CSci, FIBMS, MCQI, CQP Royal Infirmary | 0141 211 4655 | eric.martindale@ggc.scot.nhs.uk |
| Jim Roud CSci, DMS, MIBiol, FIBMS Scottish Microbiology Reference Laboratories Stobhill Hospital | 0141 201 3021 | jim.roud@ggc.scot.nhs.uk |
Accreditation Status
All four Scottish Microbiology Reference Laboratories are fully accredited with Clinical Pathology Accreditation (UK) Ltd.
- Scottish Haemophilus, Legionella, Meningococcus & Pneumococcus Reference Laboratory.
- Scottish Parasite Diagnostic laboratory.
- Scottish Salmonella, Shigella & C.difficile Reference Laboratory.
- Scottish MRSA Reference Laboratory.
EQA Schemes
The Scottish Microbiology Reference Laboratories participate in an extensive range of external quality assurance schemes. Full details are included in this website.
How to make complaints or comments
If a patient, a service user or a member of staff wishes to make a complaint, comment or suggestion they should write to the relevant laboratory stating their point and giving a contact address for our response. Telephone information will, of course, also be acted upon.
